Gulfstream Aerospace Corporation
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Savannah,
Georgia
23449
Product Support/Product Support
Entry Into Service Rep. in Savannah, GA
Alternate Location(s) Dallas, TX -
Unique Skills Required:
See Experience/Education Requirements.
Experience/Education Required:
- Bachelor degree in aviation maintenance, engineering, or related curriculum; or equivalent technical experience.
- See Other Requirements in Job Description.Minimum of five (5) years experience in aviation maintenance, in either a maintenance support or operations capacity.
- See Other Requirements in Job Description.
Position Purpose:
The Entry-into-Service Technical Representative ,EIS Rep, supports the new aircraft operator during final outfitting, delivery into service and for approximately the first 10 days in service after delivery in any manner necessary to ensure the aircraft operates properly and safely and fully to the customer's expectations. The EIS Rep will familiarize the customer with the proper operation and maintenance of the entire aircraft to include all airframe systems, outfitting and interior systems, engine and APU systems and avionic and electrical systems. The EIS Representative must be an expert on all aspects of the aircraft and how it is properly and safely operated and maintained. The EIS Rep is fully responsible for ensuring the entry into service experience for the customer is a smooth, educational and rewarding experience in all regards. The EIS Rep conducts formal technical briefings for the customer on the proper maintenance and operation of the aircraft by executing a detailed and comprehensive operations briefing check-list. The EIS Rep also supports the customer in diagnosing and resolving technical problems with the aircraft. The EIS Rep is essential in ensuring the customer is properly indoctrinated into the operation, maintenance and support of an extremely complex Gulfstream jet aircraft and that the customer is fully competent in this regard. The EIS Rep ensures that the customer is introduced to the Gulfstream Product Support Network.
Principal Duties and Responsibilities
Essential Functions:
1) Provide up-front technical, operational, and maintenance support to the customer immediately after completion induction, as required/requested by the customer.
2) Work directly with the customer and their assigned Gulfstream Customer Program Manager to ensure applicable Customer Bulletins, Alert Customer Bulletins, Service Bulletins, Service Newsletters, and Advisory Circulars are complied with prior to the delivery of the aircraft.
3) Participate in completion delivery ground and flight tests as requested. Inspect and operatewhere appropriate, all interior installations and record discrepancies. Inspect for cosmetic flaws and record discrepancies.
4) Support final delivery processes as required ensuring all squawks are resolved to the customers satisfaction.
5) Brief customer on all aspects of services available from Gulfstream relative to the maintenance, operation and support of their aircraft.
6) Assist the Customer in planning, scheduling, and performing all maintenance tasks associated with operation of their Gulfstream aircraft.
7) Report all customer support activity to the appropriate Field Service Representative. Contact assigned Field Representative prior to delivery to give delivery data and status of aircraft.
8) At the end of the EIS period, issue a detailed and formal Entry into Service Report to include details on all issues and discrepancies encountered during the EIS period, what training was accomplished, a facility overview, a summary of the overall customer experience and input from the customer. The report should also include a copy of the EIS Delivery Checklist and a copy of the Exceptions List with any additional open squawks identified since delivery.
9) Provide Flight Engineer support as required.
10) Conduct a formal hand over briefing with the Customer, the Gulfstream Field Service Representative and the major vendor technical representatives prior to departing the customers facility to ensure all issues are understood and all open issues have corrective actions identified and assigned.
Additional Functions:
1) Conduct aircraft, engine and APU logbook inspections when requested.
2) Familiarize the aircraft owner(s) and flight attendants on the proper operation of the cabin interior and outfitting systems.
3) Address any technical inquiries from the customer. Provide input and brief Field Service Representative/Customer Program Manager on issue(s).
4) Provide personal one-on-one direct familiarization briefings with the customer during the weeks prior to final delivery of the aircraft.
5) Evaluate customer facilities, personnel, spares and support equipment for adequacy, and provide recommendations ensuring optimum aircraft dispatch reliability.
6) Plan and provide all necessary technical support required to ensure a smooth transition of the Gulfstream aircraft into the customers flight operations.
7) Ensure customer maintenance and operations personnel can conduct business throughout the Gulfstream Support Network upon the completion of the entry-into-service support period.
8) Establish and maintain a professional working relationship with the customers personnel.
9) Work with management to support special contractual requirements and/or customer request.
10) Performs other duties as assigned
Other Requirements:
1) Formal training in the Gulfstream product line maintenance procedures and practices preferred to include Flight Safety Maintenance Initial training for specific models required to support.
2) FAA Airframe and Powerplant License preferred.
3) Minimum of one 1 year direct hands on experience on the specific Gulfstream model(s) for which the EIS Rep is assigned to support.
4) Knowledge of all Gulfstream aircraft support departments (including but not limited to: Spares, Warranty, Publications, Technical Services, Service Centers, Warranty Facilities and Field Service)
5) Experience as technician or mechanic at a Gulfstream or Gulfstream approved warranty facility preferred.
6) Able to travel frequently to both domestic and international locations and often at short notice.
7) Strong computer skills for reporting purposes and for maintenance diagnostic purposes.
8) Must frequently diagnose and resolve complex aircraft problems during and under the most difficult situations often while the aircraft owner is present.
9) Must be capable of elevating the level of competence of inexperienced maintenance and flight crews to ensure reliable and safe operation of the aircraft.
10) Strong verbal and written communication skills. Must be capable of effectively articulating complex technical information to both technical and non-technical personnel
11) Effectively communicate with internal/external customers. Must be comfortable speaking directly to the aircraft owners often during difficult times and under difficult situations when the aircraft is not operating properly.
Additional Information
Requisition Number 23449.1
Category Product Support/Product Support
Percentage of Travel 76-100
Savannah, GA
Savannah, Georgia
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