Customer Support Scheduler Sr

Gulfstream Aerospace Corporation

Savannah, Georgia 31401
15/2 /2019
JOB ID: 142826 Specialty: Service Center




Unique Skills:

*Ability to work well under pressure and prioritize requests
*24/7 availability - managing FAST support and other aircraft maintenance requests may be required during assigned after hours and weekends duty
*Excellent communication skills for interactions with high level customers

Education and Experience Requirements:

Bachelor's Degree aviation science, a related aviation field required or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Four (4) years aviation experience.
2 years of experience with aircraft maintenance scheduling with an FAP part 145 Repair Station or with Part 135 Operator.

Position Purpose:
The Product Support Scheduling Senior is the customer's primary contact for support for all aircraft scheduling related needs concerning the Gulfstream Product Support Service Center network as well as participating Jet Aviation service centers.

Principle Duties and Responsibilities:

Essential Functions: 1. Manage, track, and audit all Gulfstream Programs worldwide to include lead-time, downtime, kit & tooling availability, site authorizations, through-put, and deposit requirements. 2. Determine pre-arrival work scope items that require action from other support groups to include product support, production, and completions. 3. Record and maintain a master schedule to include managed programs and paint schedules at all GAC and participating Jet Aviation Facilities. 4. Coordinate and dispatch all domestic and international FAST events & projects worldwide. Coordinate Drop-In activity in such a way as to not overload any particular facility and to strive towards the level loading all facilities. 5. Coordinate service visits via direct communication from PS regional sales, field service, technical operations, and customers. 6. Maintain and continuously audit service center employee rosters, regulatory authorizations, tooling, ground service equipment, manpower availability, and service center resource allocation. 7. Manage aircraft and component projects as necessary to ensure the fluid movement of aircraft throughout the entire GAC enterprise. 8. Perform initial customer account credit checks. 9. Actively participate in service center operational status meetings to include technical operations, PS sales, managed programs, and any other project meetings necessary to accommodate and coordinate all scheduled/non-scheduled events. 10. Forecast service center manpower capacity, allocation, availability, capabilities, and facility resource and planning requirements. Audit aircraft model and system specific training requirements, domestic and international regulatory requirements, ground support equipment, and test equipment availability. 11. Maintain master schedule to include aircraft in all Gulfstream facilities to include projects in-process away from the service centers. 12. Communicate service requirements to appropriate groups and provide work groups with work authorization job numbers prior to aircraft arrival.

Additional Functions: 1. Manage AOG support and other aircraft maintenance request during assigned after hours and weekends duty. 2. Maintain complete and accurate records/files of all business transactions. Perform other duties as assigned.

Other Requirements: 1. Must be computer literate with experience working with MS Office Suite. 2. Must be familiar with foreign certification requirements. 3. A & P license or FCC certification is preferred. 4. Familiar with current applicable FAA regulations.
Additional Information

Requisition Number: 142826

Category: Service Center

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 02/22/2019

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

Savannah, GA

Savannah, Georgia